Refund policy

At TitanHear, customer satisfaction is our top priority. We are committed to ensuring you are happy with your purchase of the TitanHear XSE Gaming Headset. If for any reason you are not fully satisfied, we offer a hassle-free returns and refund process. Please review our policy below for full details.

1. 30-Day Money-Back Guarantee

We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return the item within 30 days from the delivery date for a full refund. The product must be in its original condition and packaging, with all accessories included.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be returned in its original packaging, including all accessories, manuals, and any bonus items that may have been part of the purchase.
  • Proof of purchase, such as the original receipt or order number, must be provided.

Please note: Items that show signs of wear or damage due to misuse are not eligible for a refund.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at contact@titanhear.shop within 30 days of receiving your order.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to ship the product back to us.
  3. Pack the item securely in its original packaging and include the RMA number clearly on the shipping label.

Note: Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy conditions. If approved, your refund will be processed within 5-7 business days of receiving the item, and the credit will automatically be applied to your original method of payment.

  • Refunds: Full refunds will be issued to customers whose returns meet the eligibility criteria.
  • Partial Refunds: If the item is not returned in its original condition (damaged packaging, missing accessories, etc.), we reserve the right to issue a partial refund based on the condition of the item.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at contact@titanhear.shop. We will arrange for a replacement or refund at no additional cost to you. For damaged items, we may ask for photos of the damage to expedite the process.

6. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the original product for a refund and placing a new order for the desired item.

7. Late or Missing Refunds

If you haven’t received a refund after the designated processing time:

  1. Check your bank account or credit card statement.
  2. Contact your bank or credit card company, as it may take some time before your refund is officially posted.
  3. If you’ve done this and still haven’t received your refund, please contact us at contact@titanhear.shop.

8. Contact Us

If you have any questions or need further assistance with your return or refund, please don’t hesitate to contact our support team:

At TitanHear, we are committed to providing you with a worry-free shopping experience and a return process that’s as simple as possible. Thank you for choosing the TitanHear XSE Gaming Headset!

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