We are committed to providing you with the best possible service. Below you will find the details of our shipping policies, designed to ensure a seamless and transparent experience for every customer.

1. Order Processing Time

• All orders are processed within 1-3 business days.
• Orders are not shipped or delivered on weekends or holidays.
• In the event of high order volumes or external factors beyond our control, shipments may be delayed by a 1 day. We will notify you promptly of any significant delays.

2. Shipping Rates & Delivery Estimates

We offer both domestic and international shipping. Shipping costs and delivery times vary based on the destination.

• US & Canada: 7-10 business days
• Mexico: 8-12 business days
• Europe: 4-7 business days
• Rest of the world: 10-20 business days 

Note: Delivery times are estimates and may be affected by factors like customs processing, carrier delays, or regional restrictions.

3. International Shipping

For shipping outside USA, there is flat rate of $4.99. As a launching promo, we are on FREE SHIPPING WORLDWIDE.

However, please be aware that some destinations may impose customs duties, import taxes, or other fees that are beyond our control. These charges are the responsibility of the customer and must be paid upon receipt of the shipment.

We recommend checking with your local customs office for information on any applicable duties or fees before placing your order.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package online through the carrier’s website.

5. Address Accuracy

It is the customer’s responsibility to ensure that all shipping details are correct at the time of purchase. We are not responsible for orders that are delayed or lost due to incorrect or incomplete addresses.

6. Shipping Restrictions

Please note that we do not ship to P.O. Boxes or military addresses (APO/FPO). Orders placed with such addresses will be delayed as we attempt to verify a valid shipping destination.

7. Missing or Delayed Shipments

If your package does not arrive within the estimated timeframe, please contact our customer support team at contact@erazerxp2.com. We will work with our shipping partners to investigate and resolve the issue as quickly as possible.

8. Lost or Damaged Packages

While we take great care in packaging your product, we understand that packages may occasionally be damaged during transit. If your order arrives damaged or is lost during shipping, please reach out to us immediately at contact@erazerxp2.com. We will file a claim with the carrier and arrange for a replacement or refund as appropriate.

9. Shipping FAQs

• Q: How long will it take to receive my order?
  A: Delivery times depend on your location. Please refer to our delivery estimates above.

• Q: Can I change my shipping address after placing an order?
  A: Once an order is processed, we are unable to change the shipping address. Please ensure your details are correct before completing the purchase.

• Q: What if my package is returned due to an incorrect address?
  A: If your package is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping fees may apply.

10. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to contact us:

• Email: contact@titanhear.shop
• Costumer Support Working Time: Monday to Saturday, 7 AM – 5 PM EDT

Thank you for choosing TitanHear. We appreciate your business and strive to provide you with an excellent shipping experience!